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Member Services Representatives

Member Services Representatives for a busy office in Rancho Cordova. Part Time and Full time opportunities available!
DESCRIPTION:
Building strong long-term relationships with client members
through the servicing of members in a professional, efficient courteous manner, and responding to member inquiries by telephone accurately in both English and Spanish languages.
DUTIES:
1. Profile every member while processing service transaction(s) identifying opportunities to help members relative to client product or service. Cross sell products and services effectively by initiating the referral to a Member Relationship Specialist.
2. Participate in the organizing and executing of the referral programs in the Member Service
Contact Center in order to achieve referral goals and objectives.
3. Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy and anti money laundering laws appropriate to the position. Monitor and comply with all established security, internal audit, and applicable government policies and regulations. Maintain a thorough understanding of Credit Union and Member Service Contact Center policies, procedures, and guidelines.
4. Identify, investigate, and resolve member concerns, as well as process and complete member transactions in a timely and efficient manner.
6. Update and maintain accurate member and Credit Union account information.
7. Achieve performance standards commensurate to grade level in call volume, phone efficiency and referrals in a fast-paced environment.
Interested applicants please submit a resume to Bjorn at AppleOne for consideration. Great opportunity with a growing company!

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