General Manager - Base + Commission + Bonuses + Benefits

Company: The Regus Group
Position: General Manager
The Regus Group is the world's largest provider of outsourced workplaces, including executive suites, meeting rooms, conference rooms, video conferencing studios and training rooms for companies of any size. The Regus Group network has over 1500 business centers in 100 countries. We offer competitive salaries, excellent benefits and the opportunity for internal career advancement.
We help our clients break boundaries across the globe so that they can work whenever, however and wherever they want to whether it's on the road, in the office or from home. At Regus, we provide an environment that removes the boundaries not just for our clients but also for our Team Members.
For our Team Members, working without boundaries means greater freedom, creativity and professional growth. We guide our Team Members with a culture of limitless boundaries, believing that dedication and hard work should be rewarded and that individual passion is the key motivator in building a strong team environment.
If you are looking for a motivating career environment that is not just a place to go, but the place to be and have:
A passion for working with people.
A magnetic personality.
A preference for organized chaos.
A strong internal drive to excel!
The General Manager has overall responsibility for running a Regus business centre profitably while driving the sales and operations. They are clearly focused on generating new sales, whilst growing and retaining existing customers by delivering exceptional customer service. Ultimately, the services provided by the General Manager and their team help attract and retain our customers and drive the overall profitability of each centre.
Reports to: Area Director
Key Responsibilities:
Generates profitable new business through prospecting and inquiry handling with the local market in order to exceed set targets
Drive and maximize service revenue through up-selling of variable services to new and existing customers.
Conduct tours, with a goal of converting prospects into customers by effectively listening and selling the entire product range.
Prospecting to generate leads through local companies, partnerships and brokers.
Effectively manages leads and continuously updates CRM throughout the sales process to close of deal.
Keeps abreast of the local market by attending networking events and building strong channel relationships with commercial brokers.
Operations/Financial Management
Accountability for Centre profitability, Centre performance and the Centre's success through P&L management
Drives revenue for Regus by effectively and consistently maximizing all service revenue.
Effectively manage the renewal process working to retain every customer at a profitable margin.
Maximises occupancy and profitability of the centre by proactively managing customers expansion requirements.
Regularly participate in the monthly centre business review process, account for profit and loss and drive agreed actions to enhance centre performance
Regularly review centre costs and reduce outgoings where reductions can be identified
Customer Service
With a focus on meeting Customer satisfaction and retention metrics, maintain and develop existing customer relationships
Ensures the centre team is delivering exceptional customer service and customer's needs are handled effectively and efficiently.
Provide direction to centre team to ensure there is a clear focus on delivering a 90+% customer satisfaction rating
Ensures front of house, housekeeping, health & safety, visual and brand company standards are delivered and maintained representative of a 5-star business
Responsible for recruiting, inducting, training, managing, motivating, leading and developing a centre team.
Set clear performance expectations for each team member and hold them accountable for results
Conducts meetings in order to brief the team on daily workflow, prioritizing and delegating to the centre team in order to meet deadlines and customer needs.
Clear communication of centre performance and team objectives on a regular basis through monthly team meetings
One to one meetings with centre team members, setting individual targets and timelines for completion
Key Position Requirements:
Proven success in a business-to-business sales environment.
Experienced in self-generation of new business leads coupled with excellent account management skills.
Proven ability to manage and motivate teams to consistently deliver high performance
Customer service focused at all times with the ability to remain flexible and calm in high pressure or continually changing situations.
Strong organisational skills, including the ability to prioritize, multi-task, and work effectively with minimal supervision.
Professional communication skills with a high success rate in building and maintaining business relationships.
Experienced in customer account management highly desirable
Experienced in previous P&L responsibility is highly desirable.
Thorough knowledge of MS office; Word, Excel, PowerPoint and Outlook
Compensation and Benefits
Base Salary of $50,000.00 - $53,500.00; monthly sales commission and bonus potential up to 25% of base (Average 1st year salary is $70,000.00 - $80,000.00)
Full Competitive Benefits with 401K Match

Interview with Hiring Managers on March 31st!

Sacramento Professional Sales and Management Hiring Event
Hyatt Regency Sacramento
1209 L St, Sacramento, CA 95814
Tuesday, March 31, 2015
5pm - 7pm
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At JPL Talent, you are provided an opportunity to meet individually with Fortune 500 industries and their hiring managers.
Our process provides a professional setting that allows job seekers an opportunity to not only send their resume over but sell their skills and abilities to their company of interest.
All experienced sales and management professionals, including recent college graduates, are welcome to experience and participate in one of our professional hiring events.
Start putting your skills to work with one of the nation's leading companies today.
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