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Apple Desktop Support Technician

Company Name:
Arca24.com
Salary period: Annual
Apple Desktop Support Tech Rancho Cordova, CA Contract to Hire Opportunity
At CompuCom, we set you up for job success right from the start. Our precision recruiting process aligns the right fit for the right people.
Currently we re seeking an A+/Apple Certified Desk Side Support Technician, experienced with hardware/software break-fix, Windows 7 migration and PC refresh supports.
OVERVIEW
Provides support to end users on a variety of Apple products and issues on both PC and MAC operating systems. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks and monitors the problem to ensure a timely resolution. Relies on instructions and pre-established guidelines to perform the functions of the job. May involve use of problem management databases and help desk system. Works under immediate supervision.
QUALIFICATIONS
Minimum of 2 years in a corporate environment supporting 200+ users CompTIA A+, Apple/MAC Certification required Windows 7 and Windows XP Operating System experience including break-fix, installation, troubleshooting, imaging, etc. MAC Operating System experience including break-fix, installation, troubleshooting, imaging, etc. Juniper, VPN or similar remote connectivity software Lotus Notes experience a huge plus SafeBoot McAfee Antivirus 8.8 or comparable antivirus software experience Web Ex Connect or similar Instant Message and Conference software Microsoft Outlook 2010: .pst savvy, troubleshoot/fix corrupt profiles, migrate profiles, back-up .pst and .ost files, mailbox clean-up, etc. Remote Desktop/Citrix Laptop/desktop hardware break-fix experience (Dell, HP, Lenovo, and Mac) Printers (Dell, HP) Service Now or comparable ticketing system with SLA Driven automation Some experience with Asset management as it relates to tracking, receipt and shipping of equipment within SLA Software break-fix support experience
Dallas-based CompuCom Systems, Inc. is a leading provider of end user enablement, service experience management, and cloud technology services to Fortune 1000 companies. CompuCom partners with enterprises to develop smarter ways they can work, grow, and produce value for their business. Founded in 1987, privately held CompuCom has approximately 11,500 associates and supports more than 4 million end users in North America.

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