Service Technician I
3.
5 Quick Apply Full-time 8 hours ago Full Job Description Description:
The Service Technician I provides needed repairs to RbA products completing tasks in accordance with company values, and strategic direction from the Operations Manager.
The role of the Service Technician I is to support and collaborate with the Operations department in continuous improvement regarding the timely completion of service projects.
This position provides superior customer service on RbA products.
RESPONSIBILITIES Analyze customer situations, determine corrective action to be taken, communicates recommendation to the service department and completes the repair.
Engage with customers in a respectful manner, giving the customer the information and explanations that are helpful in understanding the situation and corrective action needed.
Remain focused on customer's issues and concerns; responding to requests in a through and timely manner.
Complete assigned work schedules and work orders; set priorities and complete appointments with customers.
Dependable and punctual in meeting commitments to co-workers and customers.
Complete and submit required paperwork that is neat, accurate, and thorough; ensure that all paperwork is completed in a timely manner.
Work in a highly collaborative environment keeping all team members informed as needed, of customer interactions and actions taken.
Follow established Renewal by Anderson processes, making recommendations for process improvement.
Keep current on RbA product and installation process.
Keep service area neat and organized.
Inventory service stock area of warehouse; request material replenishment as needed.
Provide detailed information to Production Manager.
Requirements:
REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, character and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
High school diploma Proven mechanical skills and ability Work experience with basic construction techniques; good knowledge of basic construction and building material; knowledge of the terminology of the industry.
Be able to problem solve while on site during services calls.
Must demonstrate excellent time management skills Demonstrate interpersonal communication skills; strong listening skills to deliver customer focused solutions.
PHYSICAL DEMANDS/WORK ENVIRONMENT The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to bend, stoop, reach, and lift up to SO pounds.
The employee is frequently required to stand, walk and use hands.
Specific vision abilities required by this job include close and distance vision.
Communication requirements include verbal speech and written communication.
Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications.
5 Quick Apply Full-time 8 hours ago Full Job Description Description:
The Service Technician I provides needed repairs to RbA products completing tasks in accordance with company values, and strategic direction from the Operations Manager.
The role of the Service Technician I is to support and collaborate with the Operations department in continuous improvement regarding the timely completion of service projects.
This position provides superior customer service on RbA products.
RESPONSIBILITIES Analyze customer situations, determine corrective action to be taken, communicates recommendation to the service department and completes the repair.
Engage with customers in a respectful manner, giving the customer the information and explanations that are helpful in understanding the situation and corrective action needed.
Remain focused on customer's issues and concerns; responding to requests in a through and timely manner.
Complete assigned work schedules and work orders; set priorities and complete appointments with customers.
Dependable and punctual in meeting commitments to co-workers and customers.
Complete and submit required paperwork that is neat, accurate, and thorough; ensure that all paperwork is completed in a timely manner.
Work in a highly collaborative environment keeping all team members informed as needed, of customer interactions and actions taken.
Follow established Renewal by Anderson processes, making recommendations for process improvement.
Keep current on RbA product and installation process.
Keep service area neat and organized.
Inventory service stock area of warehouse; request material replenishment as needed.
Provide detailed information to Production Manager.
Requirements:
REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, character and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
High school diploma Proven mechanical skills and ability Work experience with basic construction techniques; good knowledge of basic construction and building material; knowledge of the terminology of the industry.
Be able to problem solve while on site during services calls.
Must demonstrate excellent time management skills Demonstrate interpersonal communication skills; strong listening skills to deliver customer focused solutions.
PHYSICAL DEMANDS/WORK ENVIRONMENT The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to bend, stoop, reach, and lift up to SO pounds.
The employee is frequently required to stand, walk and use hands.
Specific vision abilities required by this job include close and distance vision.
Communication requirements include verbal speech and written communication.
Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications.
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